Agent Library

An agent for every job in the store.

16 ready-made agents across four departments. Each one goes live with your hours, inventory, and integrations already connected.

Sales

Responds to third-party and website leads in seconds and books the visit.

About sales agents →

Inbound sales

Answers inventory, pricing, and availability questions.

Internet lead response

Replies to third-party and website leads in seconds.

CALLSMS

Test drive booking

Books the visit against live availability.

CALLSMS

Trade-in questions

Collects trade details and moves toward a value.

CALLSMS

Follow-up

Keeps working leads until they book, show up, or opt out.

About follow-up agents →

Lead nurture

Multi-touch follow-up until they book or opt out.

Dormant lead reactivation

Restarts leads that went quiet.

CALLSMS

No-show recovery

Rebooks customers who missed an appointment.

CALLSMS

Appointment confirmation

Confirms, reschedules, and reduces no-shows.

CALLSMS

Front desk

Answers, routes, and books when the phones are busy or the store is closed.

About front desk agents →

Receptionist

Answers, routes, and captures every inbound call.

After-hours

Covers nights, weekends, and holidays in your store’s name.

CALLSMS

Overflow

Picks up when every line is busy.

CALLSMS

Department routing

Sends each caller to the right person with context.

CALLSMS

Service & Fixed Ops

Fills bays and brings customers back for the work they postponed.

About Service & Fixed Ops agents →

Service scheduling

Books service into your scheduler.

Recall outreach

Contacts customers with open recalls and books the repair.

CALLSMS

Declined work

Follows up on work customers postponed.

CALLSMS

Service reminders

Reaches customers when service is due.

CALLSMS
How agents work together

Agents hand leads to each other, and to your team.

A lead that calls after hours gets answered by a Front desk agent, followed up by a Follow-up agent, and booked by a Sales agent. ASAP Check reads every lead along the way, so each handoff carries what the customer asked and the next Play.

01CaptureFront desk and Sales agents answer
02NurtureFollow-up agents keep working the lead
03PrioritizeASAP Check and lead scores rank the list
04BookSales and Service agents book
05MeasureAI Insights shows every outcome
Custom agents

Don't see your job? Build it.

Power users can build a new agent in Agent Builder: persona, voice, prompts, tools, and hours, with a test call before it goes live. Or tell us the job and we'll build it with you.

Persona name and voice, built-in or cloned
Separate prompts for calls and texts
Your files and knowledge
The tools it can use
Business hours per agent
A test call before launch

Find the agents your store needs.

Book a 20-minute demo. We'll walk through your leads, your CRM, and how DealerHive fits your store.