Agent Library · Follow-up

Follow up until they book, not until someone forgets.

The Lead Nurture Agent keeps working leads across calls, texts, and emails for days and weeks, and adjusts to what each customer asked. It stops when they book or opt out.

Nurture sequence · David Kim2025 Tacoma TRD · Website lead
Answered
Day 0 · Call · No answer · Text sent
Hi David, it’s Cara from Bayside Toyota. Still looking at the Tacoma TRD? I can check colors for you.
Day 3 · Email · Trim comparison sent
Day 6 · Text
We just got a Lunar Rock TRD in. Want to see it this Saturday?
Yes! Morning if possible.
You’re booked for Saturday at 9:30. See you then.
Booked · Nurture stopped
Summary sent to your team. Booked Sat 9:30 AM after 4 touches over 6 days. Customer asked about color. Lunar Rock confirmed.
In the product

Your pipeline, moving on its own.

Leads move across the Kanban board as the agent follows up. The customer sees a personal text on their phone.

app.dealerhive.ai · Kanban view
Lead pipeline Kanban view
Follow up → Ready to close
Mobile SMS thread
What it handles

What the Lead Nurture Agent does for you.

Multi-touch follow-up

A plan of calls, texts, and emails for every lead, not a single reminder.

Personal to the lead

Follow-ups reference the vehicle and the question the customer actually asked.

Dormant lead reactivation

Restarts conversations with leads that went quiet.

No-show recovery

Reaches customers who missed an appointment and rebooks them.

Appointment confirmation

Confirms, reschedules, and cuts no-shows.

Stops at the right time

Ends when the customer books, buys, or opts out.

How a conversation flows

What happens behind the conversation.

1
Plans the follow-upEach lead gets a sequence across call, text, and email.
2
Adjusts to repliesWhen the customer answers, the agent responds to what they said.
3
Watches for buying signalsReopened emails and repeat visits bump the lead’s score.
4
Stops cleanlyBooked, bought, or opted out. No more messages after that.
Where it fits

One agent, handing off to the rest.

Every agent reads leads with ASAP Check, so each handoff comes with what the customer asked and the next Play.

01CaptureReceives leads from every agent
02NurtureWorks leads for days and weeks
03PrioritizeRe-scores as signals change
04BookBooks when the customer is ready
05MeasureTouches per lead and booking rate
Tune it

Make it sound like your store.

Power users can change the voice, prompts, tools, and hours in Agent Builder and hear a test call before going live. Or our team does it for you.

CONNECTS TO
VinSolutionsSalesforce AutomotivevAuto
WHAT'S TRACKED
Touches per lead
Reply and booking rate
Dormant leads reactivated
Opt-outs
FAQ

Questions about the Lead Nurture Agent.

How many times will it contact a customer?

You set the plan. The agent follows it and stops when the customer books, buys, or opts out.

Does it handle opt-outs?

Yes. When a customer opts out, the agent stops contacting them.

How fast can we go live?

Setup takes about 10 minutes of your time. Your agent goes live within 24 hours.

Do we need a new phone number?

No. You can start without porting your number.

Can we change what the agent says?

Yes. Power users can edit prompts, voice, tools, and hours in Agent Builder. Or our team makes the change for you.

See it on your own leads.

Book a 20-minute demo. We'll walk through your leads, your CRM, and how DealerHive fits your store.