Connected to the systems your store runs on.
Agents read from your CRM, scheduler, and inventory, and write every outcome back, so your team never re-types a conversation.
What agents read, and what they write back.
CRM
Reads: Reads customer, lead, and activity history.
Writes: Writes summaries, appointments, and tasks.
Scheduler
Reads: Reads live service availability.
Writes: Writes bookings, confirmations, and reschedules.
Inventory
Reads: Reads current units and details.
Writes: Suggests alternatives when a unit is sold.
Lead sources
Reads: Receives leads with the listing and message.
Writes: Starts follow-up from the vehicle they asked about.
Every integration.
Pulls customer, lead, and activity history into each conversation, then writes call summaries, appointments, and follow-up tasks back to Connect CRM.
Books, confirms, and reschedules service appointments against live xTime availability, so callers leave with a real time slot.
Gives agents current inventory so they can confirm availability, answer vehicle questions, and suggest alternatives when a unit is sold.
Syncs leads, contacts, and conversation outcomes with Salesforce Automotive Cloud for dealer groups that run sales on Salesforce.
CDK CRMCustomer and lead context from CDK, with conversation outcomes and next steps logged back to the customer record.
Connects to Dealertrack DMS data through OpenTrack, including customer records, deal and financing details, and repair order invoices.
Marketplace leads arrive with the listing and shopper message, so follow-up starts from the vehicle they asked about.
Listing inquiries and dealer-review traffic routed into the same response workflow as every other lead.
Price-conscious shoppers who compared deal ratings get a fast, relevant reply before they move to the next listing.
Trade-in and Instant Cash Offer leads, with vehicle and offer details carried into the conversation.
Research-stage shoppers who requested pricing or availability get a follow-up that references the trim they viewed.
Upfront-price leads handled with the quoted vehicle and price in context, moving the shopper toward a visit.
Used-vehicle listing leads, with the history-report vehicle attached so agents answer the right questions.
New-car price quote requests answered quickly with availability and a clear next step.
Using something we don't list?
Tell us your CRM, DMS, scheduler, or lead source and we'll let you know where it stands.
See it on your own leads.
Book a 20-minute demo. We'll walk through your leads, your CRM, and how DealerHive fits your store.